5.0/5
Dec 10, 2024
Survey - Wang - Home Smart Industries
Nice work. Finished in one day. Crew cleaned well after the job.
When deciding on converting from a bathtub to a walk in shower we thoroughly investigated the options including having a general contractor in the mix. Our criteria was quality, having the job done right and the reputation of the product and installer. After looking at the options the Kohler/Luxstone was superior to all the others in all those areas. The sales representative was fully prepared and the presentation professional, organized and laid out all the expectations of what the insulation would entail. The product samples matched up to the online information and it was good to see what the other competitors products were like. There were no heavy sell or pressure tactics, just straight forward information. The installers were on time, very experienced, professional and communicative. The installers did not rush, took their time and when it was all done showed us all the features and cleaned up the entire area including taking all the demoed materials with them. The finished shower exceeded our expectations as it truly looks like the pictures you see on their Website. This is a company that actually stands behind what they say, executes as promised and have followed up with us to see if we are happy with everything and could they be doing anything better. If we had another bathroom to convert, we would not look any further than here to have it done.
The shower is beautiful and the workers were pleasant and professional.
Alyssa and Sam did a wonderful job on this job. We were pleased with how well they cleaned up and patient with the minor hiccups along the way. Would recommend this team and products to all who ask.
Excellent salesman. Excellent installation. Our new shower is everything we had hoped for. Would recommend to anyone.
5.0/5
Dec 9, 2024
Survey - Aprol - Home Smart Industries
We reached out to Kohler and a few other companies regarding a walk in tub to assist with my husband’s joint pain and the possibility that we maybe having one of our elderly parents move in with us. We made our appointment for someone to give us a quote. The salesman from Home Smart that came was very knowledgeable and prepared to answer our questions. We had met with other providers, but from the information provided, the decision was easy. Kohler. Kohler has been in business for a very long long time and has done extensive research on walk in tubs. (FYI - Kohler invented the bathtub). They train each and every installer and once they have passed the training, someone Kohler will go on an install to verify it is installed properly. This is where Smart Home comes in. Once we decided to purchase/install a walk in tub, we were advised we would receive a call on a few days confirming our decision and once confirmed the tub and parts would be ordered and the install would be 4 - 6 weeks. We did receive the call and within 2 weeks we received a call that the tub was in and they wanted to schedule the install for the following week. The installer arrived on time (really!) and worked the entire day without a single stop. We have used the tub several times and it is helping with the joint issues and taking a bath in it is just so relaxing. Home Smart’s customer service is exceptional. The only thing I would change would be the spelling of my first name in their communications with me. (minor). If you are contemplating the purchase of a walk in tub - I would recommend Home Smart’s and Kohler.
We were very happy with the work done by @Sam and Alyssa Maywood who were excellent installers and they went out of their way to make us happy. They both are very professional and very detailed with their work. Dedicated to make their customers happy! They are both great people as well and we would like to give them a five star rating and would love for them to do our next project if we do other updates. They both are really nice and friendly as well and nicely clean up after their work is done. To a job very well done! We appreciate you both and your work! However, our salesman wanted the business and made it sound like it’s a day or two job and also promised things and didn’t deliver nor even check on things after the job was complete. He seemed genuine however was the typical salesman. Bryan we didn’t expect that from you considering the conversations that we had and the money that we paid. Again Alyssa and Sam were absolutely great and deserve a bonus for this job!
Best installation team! Very professional, neat and tidy!
The installers were very professional and polite. There was a little bit of a language barrier. Sometimes we felt they did not understand what we were trying to explain to them. The shower is very nice and easy to clean. The floor was a bit slippery at first until we called, and someone came back and put another finish on the floor which helped. We would recommend Home Smart Industries.
Great experience. Really attentive people across the organization. The bathroom looks great.
Well made shower. Installation crew was excellent!
The installation crew was VERY professional. They worked hard and accommodated is at every step. Beautiful job. Well done!
From Sales presentation by Jared Powell of Kohler (Home Smart Industries) for walk in shower to installation. Jared followed up each step till installation was completed. I totally recommend purchasing from Jared. Great Shower..
Very well pleased with the job.would recommend this company and the installer very highly,
We are very satisfied with the remodel of our Shower. The Home Smart team did a fantastic job. Their team was very neat and the quality of work exceptional. There are less expensive options, but if you want first class, I highly recommend them.
Excellent work, free is hard working, thorough and responsive. I would certainly reccomend them.
The crew was prompt, careful with keeping the floors protected, each team member worked their part of the job with no problem. The team worked very well together, helping each other when it was necessary. The finished installation looks great. Juan went over each aspect of the job explaining certain features, which was helpful.
Home Smart did a great job! Even though there were a few unexpected issues they quickly return to make everything right! Thank you
We had a great experience with Alissa and Sam. Meticulous work ethic.
Renovation of shower went outstanding. 1/2 day to deconstruct and 1/2 to install. Team was courteous and paid attention to not damaging anything. New shower is high quality and installed well.
Great experience from start to finish! My family and I absolutely love our new shower!
Vince and Antony did a phenomenal job.came on time very pleasant explained what they would needed to be done. Highly recommend.
A job that was professionally done. I really liked the way they cleaned up after themselves. And the finished shower was looking good as well
Great service, very professional team and highly recommend.
Quick, efficient and courteous workman. Very pleased with our experience!
My Kohler walk-in bathtub install went without a hitch, with one minor exception, a one week delay in getting the electrical permit and final inspection. The tub was delivered on the date promised and the removal of the existing bathtub, as well as, the complete installation of the new tub was done in two days as planned. The installation crew was superb, ensuring that the floors were protected, all debris removed, and all drywall was repaired (due to electrical lines installation) and painted. The finishings are top notch, and the bathtub operated flawlessly. We went with Kohler largely because of their lifetime warranty and product quality. If you’re in the market for a walk-in bathtub, I highly recommend that you consider Kohler.
The crew came on time, explained the work and took precautions to keep the flooring protected. They were polite and professional.
The workers who installed our new walk in shower were skilled, efficient, friendly and anxious to please, always concerned that we were happy with the result. We are so pleased with our new shower. It will help us stay in our house as we age and also adds value to the home. We recommend them highly.
We had a great experience with Home Smarts tub to shower conversion. Our contractors were professional and did a beautiful job. We are very happy with the makeover.
The shower is perfect. The experience of ordering the shower with Jared and the follow up with Jasmine was great. The workmen were professional and left everything clean. Highly recommend!
The demolition of my Original shower in the installation of the new one was done quickly. The team even built a partial wall all in one day. They did a great job cleaning up as well.
Sam and Alyssa were top notch in installing a shower of our dreams. We are delighted with their work! They were very conscientious and superb in their work, everything was cleaned meticulously after their work.
Professional from start to finish. Installation was done well and installers were good at respecting my home
The crew that came to install my shower was great. They were efficient quick and clean.
Clean professional and respectful of our home
The Homesmart team showed up on time and went to work immediately. The bathroom was two flights up so a lot of stairs for the team. Very happy with the results.
Matt and Bob! Two great guys. They did an excellent job. Very professional and relatable. I highly recommend them if you need a job done. Our new shower is splendid!
I’m enjoying my new Home Smart shower. The workers were very professional and respectful of my home and me. They put tarps from the front door all the way to the bathroom. They cleaned up everything and took it away.
Jimmy was a very good sales rep making good suggestions for shower insulation to make it more workable for my husband. Juan and his insulation team were terrific. I can’t believe they did it in one day.
We were very impressed with the crew sent to demo and install our new walk-in tub! They were very professional and polite! I think they left my bathroom cleaner than when they started!! They covered our stairs, and were meticulous with clean-up of all debris. Very pleased!!
Very good craftsmen, materials and workmanship. Very pleased with the end product.
I had an excellent experience with the installers, the customer service team and the follow up quality control staff. The products are very good and I am very happy and pleased with the shower .
The crew took very good care of our house before, during, and after installation. The crew was led by a master craftsman. Communication was excellent. We had requested an additional four inches in width over the size of our tub and we're accommodated at no extra charge. We are very, very pleased with our new, installed shower!! Thank you, Team!!
We got kohler walk in tub installed for my parents. From start to finish everything was done professionally. We highly recommend home smart Inc. parents are very happy with the tub and are enjoying the jaccuzzi and heated seat and the ease of getting in snd out of the tub.
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